Refund policy

Return & Refund Policy

Brand Name: Baytly
Email: baytly49@gmail.com
Phone: 03258520412

Last Updated: August 30, 2026

At Baytly, we want you to be completely satisfied with your purchase. If you are not satisfied with your order, you may be eligible for a return, exchange, or refund under the terms below.

1. Return Window

We accept return requests within 7 days of receiving your order.

To be eligible for a return, you must contact us within 7 days of delivery. Return requests submitted after this period may not be accepted.

2. Return Eligibility

To qualify for a return:

The product must be unused and in its original condition.
The product must not show signs of use, damage, washing, or alteration.
Original packaging, tags, accessories, and other included items should be returned where applicable.
You must provide your order details or proof of purchase.
Products damaged due to customer misuse may not qualify for a return or refund.

3. Non-Returnable Items

Certain products may not be eligible for return due to hygiene, safety, customization, or other reasons.

Sale, clearance, personalized, customized, or specially marked final-sale products may also be non-returnable unless they arrive damaged or defective.

4. Damaged or Incorrect Items

If you receive an item that is:

Damaged
Defective
Incorrect
Missing an important part or accessory

please contact us as soon as possible, preferably within 48 hours of delivery.

Please provide your order number and clear photos/videos of the product and packaging so we can review the issue and provide an appropriate solution.

If the issue is confirmed to be our error, Baytly may offer a replacement, exchange, or refund.

5. How to Request a Return

To request a return, contact us using:

Email: baytly49@gmail.com
Phone: 03258520412

Please include:

Your full name
Order number
Product name
Reason for return
Photos/videos, if the product is damaged or defective

Our team will review your request and provide further return instructions if it is approved.

Please do not send products back without contacting us first.

6. Return Shipping

Unless the product is damaged, defective, or incorrectly delivered due to an error on our part, the customer may be responsible for the return shipping cost.

If the return is approved because of an error or defective product from Baytly, we will provide the appropriate return instructions.

7. Refunds

Once we receive and inspect the returned product, we will notify you whether your refund has been approved.

If approved, the refund will be processed using the applicable original payment method or another agreed refund method.

Please allow 5–10 business days for the refund to be processed after approval. The time required for the funds to appear in your account may also depend on your bank or payment provider.

8. Exchanges

If you would like to exchange an eligible product, please contact us within the return period.

Exchanges are subject to product availability. If the requested replacement is unavailable, Baytly may offer an alternative solution or refund where applicable.

9. Order Cancellation

If you need to cancel your order, please contact us as soon as possible.

Once an order has been shipped or dispatched, cancellation may no longer be possible and the standard return process may apply.

10. Refund Exceptions

A refund may be refused or reduced if:

The product has been used or damaged by the customer.
The product is returned without required accessories or packaging.
The return request is submitted after the allowed return period.
The product is marked as final sale or non-returnable.
The product has been altered, washed, or modified by the customer.

11. Contact Us

If you have any questions regarding returns, exchanges, or refunds, please contact Baytly: