Shipping policy

Shipping Policy

Brand Name: Baytly
Email: baytly49@gmail.com
Phone: 03258520412

Last Updated: August 30, 2026

At Baytly, we aim to process and deliver your orders as quickly and smoothly as possible. Please review the following shipping terms before placing your order.

1. Order Processing

Orders are generally processed within 1–3 business days after the order is placed.

Processing times may take longer during:

  • Sales and promotional periods

  • Public holidays

  • High-demand periods

  • Unexpected operational circumstances

You will receive the applicable order or delivery information once your order has been processed.

2. Delivery Time

Estimated delivery time is generally 3–7 business days after your order has been processed.

Delivery times are estimates and are not guaranteed. Actual delivery time may vary depending on your location, courier availability, weather conditions, holidays, and other circumstances outside our control.

3. Shipping Areas

Baytly currently delivers to locations supported by our available courier and delivery partners.

Delivery availability may vary depending on the customer's city, area, or address.

If your location is outside our standard delivery coverage, we may contact you to discuss available delivery options.

4. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout or communicated before order confirmation.

Any free-shipping offers are subject to the terms and conditions of the specific promotion.

Baytly reserves the right to change shipping charges or promotional shipping offers at any time.

5. Cash on Delivery

Where Cash on Delivery (COD) is available, customers are required to provide accurate contact and delivery information.

Customers may be contacted by Baytly or our delivery partner to confirm their order before dispatch.

Repeated refusal of confirmed orders or providing false delivery information may result in restrictions on future COD orders.

6. Order Confirmation

For certain orders, Baytly may contact you by phone, SMS, WhatsApp, or email to confirm your order or delivery information.

If we are unable to confirm an order due to incorrect or unreachable contact information, the order may be delayed or cancelled.

7. Incorrect Shipping Information

Customers are responsible for providing accurate and complete delivery information.

Please carefully check your:

  • Full name

  • Phone number

  • City

  • Area

  • Street/address

  • Building or house number

  • Any other required delivery details

Baytly is not responsible for delivery delays, failed deliveries, or additional charges resulting from incorrect or incomplete information provided by the customer.

8. Courier Delays

Once an order has been handed over to the courier, delivery may be affected by circumstances outside Baytly's control.

These may include:

  • Courier delays

  • Weather conditions

  • Public holidays

  • High delivery volumes

  • Address issues

  • Traffic or transportation problems

  • Unexpected operational disruptions

We will make reasonable efforts to assist customers in resolving delivery issues.

9. Failed Delivery

If a delivery attempt fails because the customer is unavailable, unreachable, provides an incorrect address, or refuses to receive the order, the courier may attempt redelivery or return the package to Baytly.

Additional delivery charges may apply for a new delivery attempt where applicable.

10. Refused or Unclaimed Orders

If a customer refuses an order after confirming it, or repeatedly fails to receive an order, Baytly reserves the right to restrict or refuse future Cash on Delivery orders.

Any refund eligibility will be determined according to our Return & Refund Policy and the circumstances of the order.

11. Damaged Packages

If your package appears damaged when delivered, please contact Baytly as soon as possible.

We may request photos or videos of:

  • The outer packaging

  • Shipping label

  • Damaged product

  • Any visible damage

This information helps us investigate the issue with the courier and determine the appropriate solution.

12. Tracking Information

Where tracking is available, tracking details may be provided once your order has been dispatched.

Tracking information may take some time to become active after the courier receives the package.

13. International Shipping

Unless specifically stated otherwise, Baytly currently focuses on deliveries within its available domestic delivery network.

International shipping may not be available for all products or destinations.

If international shipping becomes available, additional shipping fees, taxes, customs duties, or other charges may apply.

14. Contact Us

If you have questions about your order or shipping, please contact us:

Baytly
Email: baytly49@gmail.com
Phone: 03258520412

Our team will be happy to assist you with your delivery-related questions.